Due to the nature of our business we only exchange within 7 days of receiving our hair. All hair MUST be returned in original packaging (including bundle tie) If hair has been tampered with such as combed, washed, dyed, or installed all returns are voided. To process a return, please email us firstname.lastname@example.org with the reason for the return. Place full name and order number in the subject line.
Our return address is:
1261 peabody ave 4E
MEMPHIS, TN 38104
For any reason if you would like a refund for your purchase hair must in its orignal packaging and MUST not be tampered with. If we feel like the hair has been tampered with upon arrival back to us, the refuned will be voided and we will ship your orginal order back out to you (5-7 bunsiness days) You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. .
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.
Standard Shipping estimated time: (4-8 business day)
Priority Shipping estimated time: (1-3 business day)
Note that business days are considered Monday-Friday. WE DO NOT SHIP ON WEEKENDS OR HOILDAYS.